The case covers a situation where an organizationfacing acute crisis in terms ofproduction and market share but having a dedicated workforce is confronted with a new problem. The organization did well in the past 35years but intense competition and low demand have resulted in a downward trend. A new operations managerjoined the organization and his management and dealing with people has been frustrating to the workers. At the annual performance review, the top managemen tfound a substantial proﬁt from operations. This positive trend after years was attributed to manager but another unprecedentedfact came to light. About 1 0% ofthepeople, some ofthemfor25years, had quit. The objective is to discuss the Michigan Grid and it's utilityfor Managersand to highlight the needfora properHR strategy. Also it is importantto balancepeople andproduction strategy.
Mahmood, A. (2016). People or Production: Who Matters. IMT Case Journal, 7(1), 7-12. https://jetbm.imtnagpur.ac.in/journal/vol7/iss1/2